FAQ
Answers to the most important questions
How do Preorders work?
Most consumers don't realize that when they place an order with another retailer who offers the ability to preorder a model, is that that inventory is NOT guaranteed by the retailer. We don't believe in taking your money up front and holding it for months only to find out the inventory we had tried reserving didn't become available to us.
We want to change the way preorders get handled by serving as the first retailer to offer deferred payments. Preorder items will be listed on the preorder page and when you checkout with a preorder item in your cart, it'll appear as a $0 charge.
Later, when we take physical delivery of the product, we'll issue you an invoice via email to complete the payment process. Once you've completed payment, your items will ship ASAP.
We don't wait for all of your items to arrive in stock before shipping. We utilize a 'fulfill on receipt' model to ensure your items are delivered as quickly as possible.
If you have a combination of in-stock and preorder items in your order, in-stock items will ship immediately while the preorder items will ship ASAP as they arrive to us.
What are Chase Cars?
Chase cars are more rare versions of diecast models. The majority of diecast producers create chase cars for collectors to pursue. The cars feature unique design details which can range from a bare metal finish to different color wheels.
When we take delivery of a case of a particular model, most models will contain 1 chase car per case. It's important to note however that depending on the model, not every model will have an associated chase car.
How does Downskale handle Chase Cars?
For fully sealed cases that we receive, we regularly separate the chase car and list it for sale separately. You can find these available for sale on the Chase Cars page.
There are times when we purchase new unopened inventory from other third parties that have a chance of containing a chase car. If this chance is probable, it will be indicated under the media gallery on the model's product page.
Where can I check my order status?
You can check the status of your order any time by navigating to the 'Track Order Status' page found at the bottom of any page. You'll either need to enter your email and order number, or your tracking number to view your order's current status.
How much is shipping?
Shipping is free for orders over $50 for items currently in stock. For orders under this amount, we offer 2 shipping methods via USPS and UPS. The first shipping method is a standard 3-5 day service with tracking included. We also offer an expedited 2 day shipping option via UPS.
Cost ranges from $4.99 to $12.99 based on your cart items. Please use the shipping estimator on the cart page to estimate your cost. Additional shipping information can be found on the Shipping Information page.
Preorder items incur a separate shipping charge due to the fact that we ship preorder items individually as they arrive. For this reason, we incur multiple shipping charges for the same order. We balance this by charging a nominal one-time shipping fee for the first preorder shipment, and all others that are part of the same order thereafter are shipped free of charge.
